Complaints & Refund Policy
At Healing Hands Training, we are committed to delivering high-quality professional training in complementary therapies. We are an IPHM Accredited Training Provider, which means we follow strict standards to ensure fairness, transparency, and professionalism in everything we do.
This policy sets out how we handle refunds and complaints.
Refund Policy
1. Deposits & Course Fees
All deposits are non-refundable – they secure your place on the course.
Course fees may be refunded depending on when you cancel:
More than 14 days before the course start date – Refund of fees paid (minus deposit).
Within 14 days of the course start date – 50% refund (minus deposit).
Within 7 days of the course start date – No refund.
2. Online Learning
Access to online or digital materials is granted immediately upon enrolment.
Once access has been given, no refunds are available.
3. Cancellations by Healing Hands Training
If we have to cancel or reschedule a course, you will be offered either:
A transfer to another course date, or
A full refund of all fees paid, including deposits.
4. No Refund Situations
Refunds will not be issued for:
Failure to attend a course or appointment
Withdrawal after materials have been accessed
Change of personal circumstances once training has begun
5. Refund Process
Refunds, where applicable, will be made via the original payment method within 14 working days of confirmation.
Complaints Policy
1. How to Make a Complaint
If you are unhappy with any aspect of your training or service:
Please contact us first so we can resolve the issue quickly.
You can raise your complaint by:
Email: info@healinghandsstudio.co.uk
Please include your name, course attended, and details of your concern.
2. What Happens Next
We will acknowledge your complaint within 5 working days.
A full investigation will take place.
You will receive a written response within 20 working days. If more time is needed, we will let you know.
3. Outcomes
Our response will explain:
The findings of the investigation
Any actions we will take to resolve the issue
Steps we will put in place to improve our service in the future
4. If You’re Not Satisfied
If you are not satisfied with our final response, you may escalate your complaint to IPHM (International Practitioners of Holistic Medicine) using their official complaints form.
IPHM will only review complaints after you have attempted to resolve the matter with us.
IPHM Complaints Form: [insert link – https://form.jotform.com/243113056848355]
5. Confidentiality
All complaints will be handled in the strictest confidence. Only those directly involved will see the details.
Continuous Improvement
All complaints and feedback are logged and reviewed to help us improve the quality of our training and services.